We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Cnevares@nevarlandoutpost.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Cnevares@nevarlandoutpost.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Cnevares@nevarlandoutpost.com.

Refund & Return Policy

Thank you for shopping with NevarLand Outpost. We want you to love your purchase, but we understand that sometimes things don’t work out. Please read our policy carefully.

Returns

• We accept returns within 30 days of delivery.

• Email us about the issue, and once contacted, we will generate and issue a prepaid return label at no cost to you. You’ll be able to download and/or print the label for easy use.

• To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

• Certain items such as personal care products, perishable goods, trading cards, and clearance items are non-returnable.

Refunds

• Once your return is received and inspected, we’ll notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Returns are at no cost to customer.

Exchanges

• We only replace items if they are defective, damaged, or the wrong item was received.

• If you need to exchange an item, contact us at Cnevares@nevarlandoutpost.com with your order number and details.

Order Cancellations

• Orders can only be canceled within 24 hours of purchase. After that, we begin processing and cannot guarantee cancellation.

Damaged or Incorrect Items

• If you receive a damaged, defective, or incorrect item, contact us at Maxwell.five@outlook.com within 7 days of delivery. Please include photos for quicker resolution.

Shipping Costs on Returns

• Free returns for domestic orders.

• For international returns, customs fees and shipping costs are the customer’s responsibility.

Contact Us

For any questions about returns, refunds, or exchanges, please reach out to us at: Cnevares@nevarlandoutpost.com